Customer Service Manager - Ulta Beauty - Dubai Mall

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Role Profile:
To deliver exceptional in-store and online customer experiences that reflect the brand’s values, drive loyalty, and increase customer satisfaction across all touchpoints within the retail cosmetics environment.
The below Key Performance Areas include but are not limited to:
 
Develop and implement customer experience strategies across retail storesCollaborate with General Manager and beauty advisors to ensure a consistent, high-quality customer experience.Monitor and respond to customer feedback from in-store surveys, online reviews, and social media.Lead training sessions , coaching for frontline staff on customer service excellence and brand representation.Coordinate with marketing to align promotions , loyalty programs and in-store events with customer expectationsAnalyze customer behaviour and feedback data to identify opportunities and improve shopping experienceEnsure visual merchandising and store ambiance support a luxurious and welcoming experience.Resolve high-level customer complaints with professionalism and empathy. Knowledge:
Retail customer experience  Team LeaderPlanning & organizingExperience:
3-5 Experience in customer experience, retail operations, or store management—preferably in the beauty or luxury retail sector.Skills:
Strong leadership and interpersonal skills; ability to influence and inspire frontline teams.Deep understanding of cosmetic retail trends and customer expectations.Proficiency in in CRM and customer feedback tools.Passion for beauty, skincare, and customer service.

DETAILS TO REGISTER FOR THIS JOB:
NOTE: Apply to this job with an ATS-friendly CV!

https://www.alshaya.com/en/careers/vacancies?job=595119



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Our leading services and their respective One-time Investment are as follows:

Entry Level (0 - 2 Years Career Experience)

Junior Professional Level (2 - 5 Years Career Experience)

Mid Level Professional (5 - 8 Years Career Experience)

Senior Professional Level (8 - 40 Years Career Experience)

Executive Level (C-Level, MD, VP, Director, Lawyer, Doctor, Investor, etc.)

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