IT Service Desk Team Lead, Nakilat, Doha, Qatar

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Read the Job Description, and scroll down for "Details to Register for this Job" to APPLY...



Job Summary and Purpose

Ensure that all service levels are achieved in line with the need of a safe and efficient IT operations within NAKILAT and its joint ventures. Provide management and technical expertise to the IT service desk function to provide 1st level technical support.

Accountabilities


Key Accountabilities:


Service Desk Support and Operations:
1. Manage IT service desk staff coverage, prepare reports on SLA compliance, service desk metrics and IT assets.
2. Establish and set the standard for the provision of support services within NAKILAT and its joint ventures.
3. Coordinate with the vendor support to resolve technical problems with desktop computing equipment, printers and software's.
4. Provide consulting support to site organizations in regard to office automation, end-user computing projects and training programs.


New Project Implementation:
5. Support the strategy for new project implementations at the client level with regard to applications, software and technology.


IT Asset and Data Management:
6. Set up and install/replace IT equipment in line with 4-year replacement policy.
7. Ensure all computers are running licensed software and that there are no copyright infringements.
8. Ensure that equipment is serviced according to established maintenance schedules and that IT equipment is maintained in good working condition.
9. Undertake routine maintenance of computers and peripheral devices.


Documentation:
10. Prepare and maintain appropriate documentation of IT Inventory records, support call logs, and work status reports.
11. Assists in framing NAKILAT’s IT policies and procedures.


Generic Accountabilities:

People Management:
12. Manage section staff by overseeing their performance management, recruitment, training and development to ensure high levels of engagement and competence.


Safety, Health, Environment, & Quality (SHEQ):
13. Adhere to all relevant SHEQ policies, procedures, instructions and controls so that NAKILAT provides a safe, world class, secure and environmentally responsible service to customers, the public and its own people.


Policies, Systems, Processes & Procedures:
14. Implement approved policies, processes and procedures, and provide instructions to subordinates to ensure their proper implementation.


Others:
15. Carry out any other duties as directed by the Head of IT Operations.

Key Result Areas

  • Meet or exceed client expectations with respect to IT Service Desk Support
  • Maintain the IT Assets as per company policies
  • Prepare necessary documentation of IT records
  • Provide support to team members for understanding of new technologies and on the job training

Qualifications, Experience and Job Skills


Qualifications:

  • Bachelor’s degree in Computer Science, Computer Engineering or any related field
  • ITIL certificate is a must
  • Microsoft Certified Professional (MCP) certificate is a must
  • Microsoft Certified Solutions Expert (MCSE) certificate is preferred
  • Cisco Certified Network Associate (CCNA) certificate is preferred

Experience:

  • 6 years of experience of which a minimum of 3 years should be in a similar position, preferably in a similar industry

Job Specific Skills:

  • Advanced knowledge of service desk best practices and services
  • Advanced knowledge of Windows, Linux & MAC operating systems, networking, Microsoft Office suite, Microsoft Exchange and Active Directory

IT Service Desk Team Lead

Department: Information Technology
City: 1101


Job Segment: Computer Science, Manager, QA, Quality Assurance, Performance Management, Technology, Management, Quality, Human Resources

Apply now



DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

https://careers.nakilat.com/job/1101-IT-Service-Desk-Team-Lead/1154937101/


Applied For Many Jobs, But Didn't Get Any Interview Calls?

Apply For This Job Using a Branded ATS-Friendly CV from Dubai-Forever.Com.

CONTACT NOW!


CV Writing Service


What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:

Applicant Tracking System Correct Parsing

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:

Applicant Tracking System Incorrect Parsing

And, you may never be found by the recruiter, in spite of your 'CV information' existing in the database...

... And, you'll wonder why you get rejected in spite of being a PERFECT MATCH for the Job.


Read more about the ATS CV here:

www.dubai-forever.com/cv-writing-services.html#ATS-Compliant-CV


πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡°πŸ‡Ό πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡°πŸ‡Ό πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡°πŸ‡Ό πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡°πŸ‡Ό πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡²


What's the most IMPORTANT thing you should read about a CV Writing Service?

Customer Satisfaction Reviews, right?

You'll get a fair idea whether to purchase that service or not.

Read the reviews and recommendations our customers have written on my LinkedIn profile.

Visit my LinkedIn Profile, and then scroll down to the Recommendations section.



Navigate here for more testimonials/feedback about our expertise and results:

www.dubai-forever.com/resume-writing-feedback.html

www.dubai-forever.com/cv-writing-reviews.html


Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's must trusted review site...


πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡°πŸ‡Ό πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡°πŸ‡Ό πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡°πŸ‡Ό πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡°πŸ‡Ό πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡²


Here are some comments we submitted to achieve LinkedIn's "Top Resume Writing Voice" badge. We are among the TOP 1% of Quality Contributors.

Here are the links:

1) https://shorturl.at/5UENS

2) https://shorturl.at/oaWSK

3) https://shorturl.at/mkyor

4) https://shorturl.at/QUKp2

5) https://shorturl.at/26MZu

6) https://shorturl.at/yr0pj

7) https://shorturl.at/sYnan

8) https://shorturl.at/0WvBm

9) https://shorturl.at/AQQDW

10) https://shorturl.at/kY3ao

Click on these links, and ensure you 'Like' and 'Comment'. Commenting gets you noticed, and many recruiters and HR, read this to select candidates.




Want CV Samples & Templates for FREE?

Click on the CV's below to begin:

CV Writing Examples, FREE Word Download CV Writing Examples, FREE Word Download Resume Writing Examples, FREE Word PDF Download Resume Writing Examples, FREE Word Download Resume Writing Examples, FREE Word Download Resume Writing Examples, FREE PDF Word Download



πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡°πŸ‡Ό πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡°πŸ‡Ό πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡°πŸ‡Ό πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡°πŸ‡Ό πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡²


Join the Fastest Growing Job Group on LinkedIn:

Fastest Growing LinkedIn Job Groups in UAE/GCC, Join for Free



πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡°πŸ‡Ό πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡°πŸ‡Ό πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡°πŸ‡Ό πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡°πŸ‡Ό πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡²


Join the Middle East's Best Job Groups on Whatsapp:

Dubai, Abu Dhabi, UAE, Middle East Whatsapp Jobs Groups, Join for Free



πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡°πŸ‡Ό πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡°πŸ‡Ό πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡°πŸ‡Ό πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡°πŸ‡Ό πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡²


Join our Telegram Group:

Fastest Growing Telegram Job Groups in UAE/GCC, Join for Free



πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡°πŸ‡Ό πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡°πŸ‡Ό πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡°πŸ‡Ό πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡°πŸ‡Ό πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡²


Submit your CV here, as well:

Submit Your CV for GCC Jobs



πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡°πŸ‡Ό πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡°πŸ‡Ό πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡°πŸ‡Ό πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡°πŸ‡Ό πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡²


We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.


Excited about working in the GCC? Click on one of the banner's below...


UAE Vision 2021 Saudi Vision 2030 Qatar Vision 2030 Bahrain Vision 2030 Kuwait Vision 2035 Oman Vision 2040



πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡°πŸ‡Ό πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡°πŸ‡Ό πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡°πŸ‡Ό πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡°πŸ‡Ό πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡²


SOCIAL INITIATIVE:


We publish job vacancies on this Job Portal and our Whatsapp groups for the benefit of job-seekers.


It is to help people who are searching for jobs from across the world.


This is a Social Initiative from our team @ dubai-forever.com, so please help us in this Noble Task by Forwarding these jobs within your Network.


Do this GOOD DEED.


You never know who will benefit from it.


You've heard about KARMA right?


It's waiting to give you 10X of whatever you do...Do the Good Deed. NOW!


πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡°πŸ‡Ό πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡°πŸ‡Ό πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡°πŸ‡Ό πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡°πŸ‡Ό πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡² πŸ‡§πŸ‡­ πŸ‡¦πŸ‡ͺ πŸ‡ΈπŸ‡¦ πŸ‡ΆπŸ‡¦ πŸ‡΄πŸ‡²

No comments:

Post a Comment

Popular Posts