ICT Sales Operations Manager, du, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Job Description

Key Accountabilities:

    Support the sales team using available tools with process improvement, measurement, tracking and analytics relevant to their functional areas.
    Partner with Sales and Marketing department to refine lead qualification process, analyze and report on campaign performance with reporting and dashboards.
    Enhance sales productivity by enabling the team to work smarter by simplifying processes.
    Create monthly content for executive presentations and board reporting.
    Track and analyze key metrics including pipeline growth, win/loss rates, and quota attainment.
    Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management.
    Assist with onboarding and training new sales talent in the sales organization.
    Refine customer segmentation, assist with territory management, and create a plan to enhance renewal and upsell processes.
    Maintain regular check-ins with Sales Managers/Enterprise Sales Representatives and others who contribute to opportunity development to determine how sales opportunities are tracking against plan and identify any problems for internal review and problem solving.
    Maintain procurement and contract records.
    Codify existing post-sales activities and research potential opportunities to increase efficiency via new systems, tools, and/or processes.
    Oversee Sales portion of cross-functional compliance tracking including ongoing data entry and annual improvement initiatives.

Qualifications:

    CRM Expertise: Strong experience with Salesforce, Microsoft Dynamics, Odoo or similar platforms.
    Analytical Skills:
        Advance knowledge of Excel:
            Data analysis using PivotTables, VLOOKUP, and INDEX/MATCH.
            Power Query for data cleaning and transformation
            INDEX-MATCH & XLOOKUP for advance lookups
            Data visualization with charts (histograms, waterfall, sparklines)
            Forecasting sales trends with regression analysis.
            Automating reports with Macros and VBA.
        Knowledge about SharePoint, PowerPoint, and BI tools for data-driven decision-making.
    Process-Driven Mindset: Ability to identify inefficiencies and implement scalable solutions.
    Communication & Collaboration: Ability to work cross-functionally with sales, marketing, Performance management and finance teams.
    Problem-Solving: A proactive approach to addressing sales challenges and optimizing workflows.

Experience:

    Experience: 5+ years in Sales Operations, Revenue Operations, or a related role.

Skills:

Technical Skills:

    CRM Management: Proficiency in Salesforce, Microsoft Dynamics, Odoo or similar tools.
    Data Analysis & Reporting: Strong Excel skills, experience with BI tools.
    Sales Forecasting: Ability to analyze trends and predict sales performance.
    Process Optimization: Experience in improving sales workflows and automation.
    Quota & Compensation Management: Understanding of incentive structures and performance tracking.
    Lead & Pipeline Management: Ability to track and optimize sales funnel efficiency.

Analytical & Problem-Solving Skills:

    Strong data interpretation skills to drive insights and decision-making.
    Ability to identify inefficiencies in sales processes and implement solutions.

 Communication & Collaboration Skills:

    Ability to work cross-functionally with sales, marketing, and finance teams.

 Organizational & Project Management Skills:

    Ability to manage multiple projects and deadlines efficiently.
    Strong attention to detail to ensure data accuracy and process compliance.
    Experience with documentation.

About Us
About du

Operating under the steadfast umbrella of Emirates Integrated Telecommunications Company (EITC), du is an integral driver of the UAE’s economic, social and digital transformation. Thriving on digitally innovating all facets of the contemporary telecom experience, we touch the lives of millions of customers everyday as a dedicated enabler of connectivity, continuity and growth across consumer and enterprise segments. Whether delivering state-of-the-art Smart City infrastructure, bespoke enterprise ICT solutions, government communications, secure data solutions, or the very best in home entertainment and value, we are a reliable telco and ICT player shaping the future of communication for a more connected tomorrow.
http://du.ae
About the Team
About Emirates integrated Telecommunications Company PJSC

The Emirates Integrated Telecommunications Company PJSC (EITC) was founded in 2005. We are the UAE’s second licensed telecommunications operator. We operate under two brands: du (launched in 2007) and Virgin Mobile the region’s first digital service (started operations in September 2017). We are listed on the Dubai Financial Market (DFM) and trade under the DU ticker (Bloomberg DU UH, Refinitiv DU.DU). Our core shareholders are government-related entities (Emirates Investment Authority 50.12%, Emirates International Telecommunications 19.7%, Mamoura Diversified Global Holding PJSC 10.06%) and the remaining by public shareholders.

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