Product & Solution Manager, Bahrain

Product & Solution Manager

General Description:  

• Supervises the support of customers encountering problems using the company's products
• Supervises representatives that are answering customer inquiries, primarily over the telephone but also in writing
• Establishes and maintains systems that provide answers to common questions and problems
• Reports new or recurring problems to design departments
• Ensures representatives are properly trained when old products are upgraded or new products are released
• Supervise call specialists receiving calls from customers regarding desktop/device hardware/software problems
• Participates in future technological planning, joint development and/or ad hoc special projects.
• Provides guidance and direction to subordinates
• Participates in the development and execution of departmental strategies, policies and procedures
• Resolves critical, non-deferrable operational/functional issues and interfaces with appropriate levels of senior management 

 

 

Qualifications

 

Professional background:  

• Minimum 5 years related experience; prior supervisory experience preferred
• Proficient computer software skills
• Excellent written and direct multiple projects simultaneously
• Ability to delegate work to subordinate employees; proven leadership ability
• Excellent written and verbal communication skills
• Good understanding of Sabre products and solutions 
  
  
  Apply here: https://sabre.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=407140&src=JB-10360