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Service Business Director
Lead the LSS business across Saudi Arabia, Kuwait, Iraq, ensuring that the priorities and focus areas are matched to the short, medium and long term needs of the business, and that the organisation is able to achieve its strategic growth objectives. The Service Business director will directly manage the field service managers of the countries across the region and actively work with the Sales organization to drive the Services business growth and profitability with high customer satisfaction and safety record. This role will report to the LSS EMEA VPGM ,
Responsibilities:
People
· Lead the regional team of Field service managers and Performance Managers across multiple countries dealing with complex technical equipment and highly sophisticated range of products/services.
· Ensure the organisation is able to achieve its strategic growth objectives through attracting, developing, rewarding & retaining the necessary skills and resources in the defined geography.
· Build succession and exceptional diversified talent in the regional organization
Business
· Develop and implement the business short, medium and long term priorities in accordance with the business AOP (Annual Operating Plan) and STRAP (Strategic Plan), in order that the business is appropriately focused to achieve top level performance in all the segments, Periodic and Shortcycle
· Meet or exceed monthly, quarterly and annual financial targets.
· Accurate planning and forecasting of business performance.
· Aggressively deploying growth initiatives across the region
· Work with the sales team to drive LSS orders, and develop/capitalize on business opportunities (support in Tier 1,2 accounts, drive Tier 3 accounts, actively manage Tier 4 accounts)
· Partner with Project Automation and Solutions (PA&S) on smooth transition from project to service phase.
· Partner with Honeywell Connected Industrial (HCI), Honeywell Thermal Solution (HTS) and Process Measurement and Control (PMC) Products to support and grow their installed base on sites where LSS owns the customer relationship
· Strategize quarterly campaigns meeting the targets and growing horizontals with special focus in the new offerings and outcome base program approach
· Be responsible for SIOP in LSS within the assigned geography
· Managing the P&L including Cost, AFDA, Over/Under and VCM
Customers
· Act as spokesperson and figurehead for the LSS business in the assigned geography in order to promote Honeywell's name and capabilities.
· Customer relationship management.
· Coordination and delivery of a customer support program within the framework of established customer service policies.
· Own or support (as appropriate by HPS processes) the management and resolution of customer complaints.
Safety
· Be a spokesman for Honeywell’s safety culture and promote safety at all times.
· Meet HPS safety metrics for the assigned geography.
Qualifications
Education Required
· Master Degree in engineering or relevant job experience preferred.
Work Experience Required
· Strong knowledge of the automation industry with at least 10+ years service management / supervision experience.
· Demonstrated business acumen including P&L management, financial planning, budgeting and negotiation skills.
· Experience of operating in a complex international/matrix organisation, with relatively independent and remote locations.
· Demonstrated experience in understanding of cost management and the ability to advise and consult regarding Risk Management.
· Strategic thinking - ability to develop and implement strategies that support business growth and functional initiatives.
· Execution - persistent drive for results, utilizing sound project management, organizational and problem-solving skills.
Technical Skills & Specific Knowledge Required
· Leadership & management skills – skilled in motivation and development of a team - sets high performance standards – provides constructive feedback – drives results. Planning and organizational skills. Customer relationship and development skills.
· Technical knowledge/application of Industrial Automation systems.
· Excellent organizational communication -both orally and in writing, and interpersonal skills.
· Ability to grasp technical and customer issues and turn into business actions.
Behavioural Competencies Required
· Ability to energise a medium sized workforce to achieve continually increasing performance levels.
· Ability to manage and develop high performers and to deal effectively and promptly with poor performers.
· Communication and Interpersonal - crisp verbal skills plus effective listening skills; effective facilitation skills; demonstrates high energy, and models behaviors to motivate the team.
· Ability to diversify skills and team, passioned about diversity. Experience in managing diverse cultures.
· Decisive decision maker who promptly deals with issues.
· Results oriented.
Language Requirements
· Fluent in English and Arabic
We Value:
Fluent in speaking and writing in English
Demonstrated ability to communicate technical concepts/offerings to internal and external customers, consultants, include C level executives.
Demonstrated high-level business analysis skills with proven ability to forecast client’s needs, use questioning strategies, and create and architect innovative and creative solutions in a complex multiple systems environment.
Proven ability to work on multiple projects/ opportunities at one time
Demonstrated financial, business, commercial and contractual acumen and experience.
If this is your dream role, then we'd love to hear from you.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation
Additional Information
JOB ID: HRD257408
Category: Customer Experience
Location: DTV - Plots 13 & 16,Dhahran Techno Valley Science Park,Dhahran,EASTERN PROVINCE,34464,Saudi Arabia
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