Head of International Services/ University Branch Manager, BPP, Dubai, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Job Introduction

Located in Dubai as part of BPP’s international growth strategy, this role will be accountable for ensuring the branch and all activity undertaken within it are effectively managed to expected regulatory standards both in Dubai and the UK.

The remit of the branch is to provide education consultancy services working with a global network of agents who recruit international students on behalf of the BPP Education Group and the post holder will develop, operationalise and manage appropriate compliance, record-keeping and reporting systems to manage risk.

Working alongside the Head of Agent Relationships who has accountability for commercial relationships, targets and activities, the post holder will support relationship managers and agency staff to operate with a compliance mindset across all activities.

The post holder will be the local accountable officer for the branch and will be responsible for the day-to-day management. Whilst key support services will be provided from the UK [e.g. legal, IT, Finance] the role will operate autonomously.

What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!


What you’ll be doing

You will be responsible for:

    Set up and smooth running of the BPP branch ensuring operational and regulatory effectiveness
    Ownership and management of an effective system of compliance and reporting to ensure international agent activity aligns to expected regulation in the UK and other jurisdictions
    Research and analysis on education regulation/risk across global markets to support commercial growth opportunities
    Ownership and maintenance of agent contracting and documentation including supporting relationship managers with business cases for new agents  
    Agent onboarding and ongoing training including the provision of relevant resources – e.g. Agent Handbook
    Staff training on compliance responsibilities
    Maintenance of an audit readiness plan – internal and external
    Monthly review of agent quality metrics and the implementation and monitoring of action plans where improvement is needed
    Testing of agent quality processes identifying required changes
    Quarterly reports for International Higher Education Committee and University Board of Directors
    Budget management
    Office administration


What experience you’ll need

To be successful in this role you will need to have a proven track record in the following areas:

Skills, experience & qualifications required - Essential

    Suitable education background [degree/professional qualification]
    3 years’ experience in a relevant/adjacent compliance role
    Managerial experience – staff/premises
    Strong technology/data skills – CRM, PowerBI
    Ability to produce high quality reports and presentations for different stakeholders
    Self-starter – ability to manage time, work to deadlines and work across different teams and time zones
    Ability to interpret data, communicate plans and manage action plans
    Ability to set up effective operational processes and working practices
     
    Skills, experience & qualifications required - Desirable
    Understanding of global higher education trends
    Understanding of UKVI/other global regulators
    Experience of working in/with key recruitment markets
    Project management skills
    Experience of working in a branch/international office
    Experience of developing system

BPP are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!

 BPP actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices.

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