Technical Support Engineer, IFZA, Dubai, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Read the Job Description, and scroll down for "Details to Register for this Job" to APPLY...
About us
IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.

Job Description

Overview:

We are seeking a skilled and hands-on Technical Support Engineer to join our dynamic IT team. The ideal candidate will be responsible for providing high-quality technical support to our employees, ensuring the smooth operation of our IT systems, and maintaining high levels of customer satisfaction. This role requires a proactive problem-solver who can work efficiently in a fast-paced environment and handle a variety of technical issues.

Key Responsibilities:

    Provide first-level support to end-users via phone, email, or in-person.
    Diagnose and troubleshoot hardware and software issues on desktops, laptops, printers, and other peripheral devices.
    Resolve network connectivity problems, including LAN, WAN, and VPN connections.
    Assist with the setup, configuration, and maintenance of computer systems and applications.
    Create and maintain technical documentation and user guides.
    Collaborate with the IT team on various projects to improve and upgrade IT systems.
    Assist in the deployment of new technologies and systems across the organization.
    Participate in IT audits and compliance initiatives as required.



Requirements

Qualifications:

    Bachelor’s degree in information technology or a related field.
    Minimum of 2 years of experience in a technical support role or similar position.
    Strong knowledge of Windows and Mac operating systems.
    Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN.
    Familiarity with common software applications, including Microsoft Office Suite, email clients, and endpoint security.
    Excellent problem-solving and analytical skills.
    Strong communication and interpersonal skills.
    Ability to work independently and as part of a team.



Benefits

Qualifications:

    Bachelor’s degree in information technology or a related field.
    Minimum of 2 years of experience in a technical support role or similar position.
    Strong knowledge of Windows and Mac operating systems.
    Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN.
    Familiarity with common software applications, including Microsoft Office Suite, email clients, and endpoint security.
    Excellent problem-solving and analytical skills.
    Strong communication and interpersonal skills.
    Ability to work independently and as part of a team.

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

https://ifza.zohorecruit.com/jobs/Careers/657869000014258877/Technical-Support-Engineer?source=LinkedIn-Basic&embedsource=LinkedIn%2BLimited%2BListings


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