You will join one of our Parkour DXB branches to support the day-to-day operations of the company, providing a welcoming and professional presence on reception for all customer interactions. You will need to develop a thorough knowledge and understanding of all of our services, and aim to build and maintain good relationships with customers, to enable you to provide an efficient service, encourage customer loyalty and generate new sales.
We are a vibrant and fast-moving company where we focus on delivering high-quality sports coaching and excellent customer service in a friendly and welcoming environment.
About You:
The Customer Service and Administration Representative will be organised, hardworking and flexible with experience of working in a demanding customer service role. You will need to be able to work using your own initiative, multi-task and have the capacity to communicate well on all levels with children and adults, including existing and prospective customers.
Specific Role Requirements
Manage enquiries, bookings and payments for classes at our facilities
Develop proficiency in the use of our client management system to manage services, complete bookings and keep customer records up to date
Respond to phone calls, emails, and messages promptly and thoroughly
Generate new sales proactively, and execute sales confidently, in person, via phone and email
Complete transactions efficiently and keep payment records up to date
Manage customer concerns and issues in a calm and confident manner
Maintain good communication with the coaching team through relevant updates on student details and providing non-coaching support when required
Help to maintain a high standard of organisation and cleanliness in all areas of the facility, particularly the reception
Undertake other administrative tasks as required
General
Demonstrate a commitment to our shared values of community, teamwork, professionalism, integrity and conscientiousness
Be aware of and comply with company policies on health and safety, safeguarding and data protection
Experience, education, training and skills/characteristics:
Essential
Experience of providing high quality customer service in a similar face-to-face role
Experience in an administrative role
Educated to college level or equivalent
Experience of using CRM (client relationship management) systems and/or databases
Fully proficient in use of computer systems including spreadsheets and word processing
Excellent written and verbal communication and an excellent command of the English language
Excellent organisational and time management skills, with the ability to prioritise tasks and work well in a busy environment
Excellent attention to detail
A friendly, welcoming and helpful nature
A polite and professional attitude with the ability to remain calm in difficult situations
A strong work ethic and a commitment to perform the job to the best of your ability
A flexible approach to work and a demonstrable ability to be proactive and take initiative
Motivation to learn and develop within the role
Desirable
Experience of working in the sport and fitness industry
Experience of working in an environment with children and young people
Familiarity with Google Suite including Drive, Docs and Sheets
A current First Aid qualification
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