Customer Service Representative, Global Blue, Riyadh, KSA

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Customer Service Representative
Key responsibilities
• Communication with customers in written and via phone with defined SLA (response time) and quality standards
• Keeping records of customer's interaction and contacts
• Researching required information using internal systems and resources
• Communication and coordination with CS Team members, internal departments, and GB offices
• Following-up in customer inquiries not immediately resolved
• Identifying and escalating priority issues
• Recommending process improvements
• Duties and responsibilities can be changed after arrangement
• Principal accountably
• Providing customers with correct and complete information
• Ensuring maintaining of KPIs and SLAs
• Ensuring the contact logging software is correctly used to allow reports and analysis
• Maintaining internal rules
Qualifications
• Secondary education degree or University degree (Bc/MA)
• Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken)
• Fluent knowledge of 2nd foreign language (upper-intermediate, both written and spoken)
• PC literate with experience with MS Office
• Good communication skills
Key competencies
• Previous experience in Customer Service is an advantage (international environment is a significant advantage)
• Customer oriented
• Attention to detail and accuracy
• Enjoys a fast paced, ever-changing environment
• Team player
• Good analytical skills, focused on problem solving
• Ability to handle stress
• Multi-tasking
• Experience with Salesforce

Read the Job Description, and scroll down for
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DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-compliant CV is MANDATORY!

https://www.efinancialcareers.ie/jobs-Saudi_Arabia-Riyadh-Customer_Service_Representative.id22584367?utm_campaign=JS_IE_ALLJOBS&utm_source=EMEA_IE_ENG&utm_medium=AG_INDEED





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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


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