Customer service, Kvadrat, Dubai UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Are you looking to join a global design company that is growing rapidly, and furthering your career in an international environment?

We are looking for an independent and enthusiastic Customer Service Support to join us in Dubai, UAE.

Kvadrat was established in Ebeltoft, Denmark, in 1968 and has deep roots in Scandinavia's world-famous design tradition. A leader in design innovation, Kvadrat produces high-performing design textiles, rugs, acoustic and window covering solutions for both commercial and residential interiors.

About the job
Your main purpose is to support our sales team as sales back up and provide excellent customer service to our clients contacting the office.

Some of your main tasks will include:

    Handle projects from inception to completion in close collaboration with our sales team
    Assisting clients’ requests on the phone, e-mail and occasionally in our showroom
    Prepare sample selections to clients and process sample requests
    Create quotations and sales contracts, ultimately assisting sales to achieve sales target
    Order processing, from receipt of order to delivery, invoicing, preparing shipments in cooperation with our HQ
    Follow up invoicing and payment issues with customers
    Project registration and maintenance in D365
    Administrative support of the sales team among others CRM maintenance in D365
    Miscellaneous tasks as assigned

Qualifications & Competencies
As a person, organized and structured are the first words that come to mind. You are service-minded and detail-oriented, and you have excellent interpersonal skills. Ideally you have experience with customer service and have professional communication skills - especially high level of English in speech and writing, as our corporate language is English. Experience in MS Word & Excel required, experience with D365 is an advantage.

You have a Bachelor degree and have a minimum of 2 years related experience, ideally from similar position in Middle East. You have a positive mind-set, you are proactive, honest and open-minded. Finally, you have a strong sense of responsibility, and you are a good team player. Preferably you are able to join the team immediately.

Furthermore, you have:

    Demonstrated customer service skills
    Able to communicate clearly at all levels internally and externally
    A high level of diplomacy when dealing with confidential information
    Ability to set priorities and re-focus as tasks are added with competing deadlines
    The ability and willingness to embrace change as the company evolves
    Data Entry – speed and accuracy
    Ability to use and maintain a CRM (D365)

How to apply
Please submit your application and CV through the application form below. Due to GDPR we do not accept applications any other way. If you have any questions about the position, please contact Fe May at E fepa@kvadrat.org or +971 4447 9787. The deadline for application is 14.03.2025.

We are Kvadrat
Our products reflect our commitment to colour, quality, simplicity, and innovation. We consistently push the aesthetic, technological and functional properties of textiles. In doing so, we collaborate with leading designers, architects and artists, including Patricia Urquiola, Ronan and Erwan Bouroullec, Alfredo Häberli, Doshi Levien, Giulio Ridolfo, Peter Saville, Pipilotti Rist, Thomas Demand and Olafur Eliasson.

We try setting up as few rules as possible. In return, we expect each person to always act in accordance with our basic values. Doing so means being quality driven in all decisions and actions, acting according to our mindset of ‘strong teams – one company’, being passionate about daily tasks and the design culture that we are an integrated part of, staying open-minded towards clients and colleagues, being honest in communication and treating others with respect.

Kvadrat is a company with high ambitions for both our people and our growth. We are committed to creating a diverse work environment with a strong focus on equality, inclusion, empowerment, and respect. Qualified applicants will receive consideration without regard to ethnical background, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

www.kvadrat.dk/en

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