Greet patients or their families and determine the nature of their inquiries.
Provide information to assist patients or refer them to appropriate contacts within the organization or externally.
Advocate for patients’ and families’ rights and responsibilities, maintaining confidentiality, and providing information and education.
Develop and maintain a feedback and complaint procedure for customers to use and receive redressal.
Communicate all information to the Floor Supervisor daily.
Expedite the flow of visitors and patients, ensuring each person receives outstanding customer service in a friendly environment.
Provide information about medical insurance coverage to patients and check coverage carefully before referring patients to the doctor.
Investigate patient and visitor concerns, implementing appropriate actions.
Keep accurate records of discussions or correspondence with customers.
Perform duties related to patient handling, telephone assistance, cash handling, and back-office work as specified in the duty roster.
Perform other related duties as assigned by higher authorities.
Comply with all Occupational Safety and Health (OSH) and infection control policies, standards, and procedures, working cooperatively with hospital management.
Follow documented OSH procedures and specific responsibilities.
Be familiar with emergency and evacuation procedures to ensure safety.
Report OSH hazards, incidents, near misses, and issues, assisting in risk assessments and incident reports.
Adhere to waste management procedures and policies.
Attend applicable OSH and infection control training programs, mock drills, and awareness sessions.
Use appropriate personal protective equipment (PPE) and safety systems as required.
Responsibilities
Greet patients or their families and determine the nature of their inquiries.
Provide information to assist patients or refer them to appropriate contacts within the organization or externally.
Advocate for patients’ and families’ rights and responsibilities, maintaining confidentiality, and providing information and education.
Develop and maintain a feedback and complaint procedure for customers to use and receive redressal.
Communicate all information to the Floor Supervisor daily.
Expedite the flow of visitors and patients, ensuring each person receives outstanding customer service in a friendly environment.
Provide information about medical insurance coverage to patients and check coverage carefully before referring patients to the doctor.
Investigate patient and visitor concerns, implementing appropriate actions.
Keep accurate records of discussions or correspondence with customers.
Perform duties related to patient handling, telephone assistance, cash handling, and back-office work as specified in the duty roster.
Perform other related duties as assigned by higher authorities.
Comply with all Occupational Safety and Health (OSH) and infection control policies, standards, and procedures, working cooperatively with hospital management.
Follow documented OSH procedures and specific responsibilities.
Be familiar with emergency and evacuation procedures to ensure safety.
Report OSH hazards, incidents, near misses, and issues, assisting in risk assessments and incident reports.
Adhere to waste management procedures and policies.
Attend applicable OSH and infection control training programs, mock drills, and awareness sessions.
Use appropriate personal protective equipment (PPE) and safety systems as required.
Qualifications
Preferably a graduate in any discipline.
Minimum of 1-year experience as a receptionist in a patient-focused environment; experience with multi-line switchboard systems is preferred. Interest in working in a hospital setting.
Proficient in technology applications, including basic MS Office (Word, Excel, PowerPoint), MS Outlook, and Internet Explorer.
Exceptional interpersonal skills, maturity, and good judgment; able to communicate professionally with a diverse range of individuals, with superior phone etiquette.
Patient-focused, service-oriented, patient, and understanding.
Efficient organizational skills; able to manage multiple responsibilities under pressure while maintaining composure.
Ability to work independently with minimal supervision.
Reliable, punctual, dependable, and responsive.
Excellent command of oral and written English; knowledge of Arabic is advantageous but not essential
Read the Job Description, and scroll down for
"DETAILS TO REGISTER FOR THIS JOB" to APPLY...
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What is an ATS CV?
Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:
If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:
And, you may never be found by the recruiter, in spite of your 'CV information' existing in the database...
... And, you'll wonder why you get rejected in spite of being a PERFECT MATCH for the Job.
Read more about the ATS CV here:
www.dubai-forever.com/cv-writing-services.html#ATS-Compliant-CV
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DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-compliant CV is MANDATORY!
NOTE: ATS-compliant CV is MANDATORY!
https://eiby.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/5533
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What's the most IMPORTANT thing you should read about a CV Writing Service?
Customer Satisfaction Reviews, right?
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Visit my LinkedIn Profile, and then scroll down to the Recommendations section.
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www.dubai-forever.com/cv-writing-reviews.html
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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.
It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.
Excited about working in the GCC? Click on one of the banner's below...
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SOCIAL INITIATIVE:
We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.
It is to help people who are searching for jobs from across the world.
This is a Social Initiative from our team @ dubai-forever.com, so please help us in this Noble Task by Forwarding these jobs within your Network.
Do this GOOD DEED.
You never know who will benefit from it.
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