Assistant Manager, Raffles Club, Dubai, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 374 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests.  Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore.  The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

Job Description

    Manage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through personal recognition & prompt cordial attention from arrival through departure
    Manage and supervise the lounge during operating hours
    Liaise with kitchen on food selection for Breakfast, High Tea and Cocktail Hour
    Meet and greet all guests personally
    Oversee maintenance of efficient repeat guest history system
    Promote Inter-Hotel sales and in-house facilities
    Perform such functions to include but not be limited to:
        Prepare Raffles Club guest welcome letters
        Monitor guest comment cards and feedback
        Attend to special requests by guests
    Handle guest complaints and refer them as necessary, follow up on corrective action
    Compile, analyze and control Raffles Club costs and inventory
    Prepare requisitions for amenities on a timely basis
    Ensuring and maintain entire range of services offered for the Raffles Club Lounge
    Appraise appearance, discipline and efficiency of all staff under direct supervision
    Organize and conduct regular meeting for Raffles Club staff to facilitate smooth operations
    Prepare efficient work and vacation schedule for Raffles Club staff, taking into consideration project occupancy and forecasts and any large group movements
    Performs related duties and special projects assigned
    Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:
        Plan for future staffing needs and recruit in line with company guidelines
        Prepare detailed induction programmes for new staff
        Analyze training needs of Front Office staff and develop training programmes
        Conduct probation and formal performance appraisals
        Coach, counsel, discipline staff and provide constructive feedback to staff
    Work with Superior in the preparation and management of department’s budget; control & monitor departmental costs on an ongoing basis to ensure performance against budget
    Adhere to OH&S policies and procedures and ensure your direct reports do the same

PERSONAL ATTRIBUTES

    Good organisational skills
    Good level of engagement with residents
    Ability to manage a multi-cultural workforce
    Excellent leadership & communication skills
    Display high levels of integrity, dedication and support for continuous improvement
    Flexible management style to meet the challenges of a changing work environment
    Good knowledge of the entire Front Office Operations
    Must be a self-starter, coach & mentor who can motivate the Team to perform their best
    Knowledge of Opera Property Management System preferred


Qualifications

    Degree from School for Tourism & Hotel Management

EXPERIENCE

    Minimum 3 - 5 years’ relevant experience with at least 2 year at a supervisory level.

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