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RESPONSIBILITIES
Job Objective
Manages or supports the application of quality principles, systems and measures and the quality management system across a program or project. Focused on improving delivery efficiency customer satisfaction and reducing potential risks and rework whilst complying with Quality policy, standard and delivering agreed objectives.
Ensures compliance with the Wood Business Management System and compliance through a structured assurance program.
Supporting measures that ensure predictable delivery and continuous improvement using performance data to make factually based decisions. Engaging and presenting program/project leaders with information and data to enable preventive interventions.
This position has a broad scope and typically applies across a single program/project where they may have responsibility for a small quality team or in support of a deployed Quality manager on a larger/complex Program/project. This will be referred to as “Organization” within the context of this Role profile.
Key Accountabilites & Responsibilites
Supporting the management of all aspects of Quality across the breadth of their respective organization and the services we provide
Identification and regular engagement with key stakeholders to promote quality management and gathering feedback on performance.
Support the effective planning and allocation of resources (including people and budgets) enabling delivery of agreed objectives and deliverables
Implementing the Wood Business Management System (BMS) across their organization ensuring that its application is effective and that compliance with the system is routinely monitored, assessed and improved as necessary. Facilitate external BMS certification as appropriate.
Ensuring consistent and effective implementation of Quality supporting systems across their organization (e.g., NCR, Progressive learning and Customer satisfaction systems)
Supporting tenders and proposal activities for their organization
Planning and execution of risk-based assurance plans including the escalation of significant findings to program/project leaders
Monitoring and analysis of delivery performance data, regularly reporting themes and trends to senior leaders and undertaking intervention as required
Gathering and acting upon customer feedback ensuring action is taken to maintain and improve customer satisfaction.
Working Relationships
Internal: Contributes as part of the wider Business Quality networks. Provide leadership to the senior quality advisors, quality advisors, inspectors, and associates that they have management accountability for. Active engagement with operational and other functional leaders.
External: Regular engagement with customers and key suppliers (e.g., MS certification bodies). Working with industry bodies as required. Seeks opportunities to interface with peers in competitor organizations.
Level of influence and decision making authority
Ability to present business cases and facts to influence their organizations leaders and their respective Quality teams
Apply knowledge and solutions to ensure compliance to regulatory, industry and internal Wood standards
Ability to define budgets and approve expenditure in line with DOA
QUALIFICATIONS
Qualifications
Degree/diploma or local equivalent in Quality management, project management or related discipline (essential)
Lead Auditor qualification by recognized industry body (essential)
Membership of CQI/ASQ Quality organizations, Project Management Institute or equivalent (desirable) \
Formal training in recognized root cause analysis techniques (essential)
Knowledge, skills and experience
15+ years relevant experience (preferably in associated industry)
Relevant years of experience required in ADNOC Sour Gas FEED projects.
Comprehensive understanding in industry standards (ISO 9001, ISO 19011 and associated Wood Standards)
Proficient in the analysis of processes and data
Proficient in Microsoft Office
High Level of communication skills in both written and spoked format
Proficient in the use of continuous improvement tools and techniques
Personal attributes
Leads by example
Excellent planner and organizer
Analytical, problem solver and systematic thinker
Excellent inter-personal skills and team player
Empowers others to make decisions within established parameters
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