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The Global Response team at Meta is responsible for ensuring that our platforms are prepared to support people during periods of escalated tension anywhere in the world such as during international elections, violent conflict or civil unrest.
Our Global Response Team is seeking an experienced and agile Program Manager to work across functions, including with members of our Leadership team, on our highest priority issues across the company.
The Regional Program Manager, MENA will combine a passion for Meta’s mission with deep knowledge of the political and social dynamics across the Middle East and North Africa. We are looking for candidates who have experience working on complex cross-functional projects and quickly creating org-wide partnerships. Ideal candidates will have demonstrated experience communicating across all levels of an organization and effectively resolving process gaps.
The Regional Program Manager, MENA will be responsible for coordinating company-wide responses to critical events across the region, including elections and periods of heightened tensions, as well as developing strategies to mitigate offline harm in anticipation of high risk events.
Ideal candidates are highly organized and impact oriented, excited about fast-paced work in high urgency high importance situations, are able to address complex problems in structured and creative ways, and are skilled at driving decisions in ambiguous environments.
Candidates should have:
- Experience working across diverse teams and a demonstration of strong diplomacy skills;
- Understanding of geopolitical issues across the Middle East and North Africa - and the intersection of Meta at these issues with a strong eye for potential reputational risks to the company, as well as safety and security risks to the community;
- Experience in tackling highly complex, technical and time sensitive problems;
The ability to rally colleagues from across the company to strategically focus on the most critical risks
- Candidates should be highly organized, impact-oriented and thrive in a fast-paced and globally distributed work environment.
Regional Program Manager MENA, Global Response Responsibilities
Work across global, regional and functional teams to identify risks affecting Meta’s users in situations of escalated tension in the Middle East and North Africa region, and drive solutions to mitigate these risks.
Develop, coordinate and execute plans to reduce risks in a systematic and effective way in the context of elections and societal violence in MENA countries.
Align systems and processes to ensure an efficient, effective, and cohesive response from the company during sensitive periods of time.
Absorb a significant amount of information from a variety of inputs to help frame and communicate product, policy, and process requirements.
Lead cross-functional meetings, align decision-makers, and escalate issues to leadership.
Collaborate with other colleagues on the Global Response team to develop strategic long term roadmaps to mitigate risks globally.
Some international travel and meetings outside standard business hours will be required.
Minimum Qualifications
Knowledge of our mission, our community, and our values.
Deep understanding of the geopolitical and social dynamics in the MENA region that impact Meta, with a strong eye for potential reputational risks to the company, as well as safety and security risks to the community.
Experience developing multiple courses of action to mitigate risk, taking into account urgency, dependencies, resource constraints and second order effects.
Experience working effectively and swiftly with all levels of management, both internally and externally.
Experience driving and managing multiple projects simultaneously, especially related to the region.
Experience working in a cross-functional environment, consensus building and strong collaboration skills.
Experience driving decisions in ambiguous situations under time pressure.
Fluency in either Arabic or Persian (Farsi).
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