Read the Job Description carefully, then scroll down for "Details to Register for this Job"...
Our Company
Technogym inspires 55 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the wellness lifestyle of exercise, a balanced diet, and a positive mental approach, Technogym has rapidly grown into a success story of over 2,500 employees at 15 branches, expanding to more than 100 countries and has been selected as Official Supplier to 9 editions of the Olympic Games - from Sydney 2000 to Paris 2024.
If you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams, you have the right spirit to join Technogym! You will naturally fit with our culture if you work out and live a healthy lifestyle, are pro-active, determined and digital savvy. Move with us for a better world!
Your Role
If you thrive working in the Services field and you are obsessed with ensuring care user satisfaction, this is the position for you! One of Technogym’s goals is to satisfy 100% of our customers and end-users. Our Services teams are always aiming to improve their service quality, to provide the best fitness experience anywhere.
We are looking for an energetic, results-driven Technical Call Center Specialist who will be responsible for recording, administering and managing incoming customer issues, queries and complaints, striving for customer satisfaction at all times through professional expertise.
In this role, you will play a key part in providing a high-class level of service in terms of 'First Time Fix Rate' and 'Time to Service'.
Your Impact
Guarantee timely, complete resolution of problems reported by clients via telephone or email support, by delivering parts and/or scheduling on-site visits by Technical Engineers
Handle support requests originating from clients and transfer the necessary parts order to the back office
Guarantee customer satisfaction through professional technical assistance standards in terms of costs, service quality and speed
Guarantee product data collection from the market
Manage the collection of feedback data related to products
Proactively support CATs in order to keep support costs down
Effectively record and manage incoming cases (technical issues and queries) and customer complaints
Act as the first-line for troubleshooting and timely escalation to meet customer SLA’s
Interact with service teams to ensure timely resolution of issues in line with Customer SLA’s
Maintain data accuracy within the working systems at all times
About You
Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You are customer-focused and able to adapt to different personality types.
What you should bring
1-3 years’ experience in a call center environment or in a customer service support role
High School Diploma or Bachelor’s Degree
Strong phone and verbal communication skills along with active listening skills
Knowledge of customer service practices and principles
Familiarity with CRM systems
Ability to multi-task, set priorities and manage time effectively
Technogym is an Equal Opportunities Employer
We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true
DETAILS TO REGISTER FOR THIS JOB:
https://careers.technogym.com/job/Riyad-Technical-Call-Center-Specialist-01/1036112001/Applied For Many Jobs, But Didn't Get Any Interview Calls? Apply For This Job Using a Branded AI-compliant ATS-Friendly CV from Dubai-Forever.Com.
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