Job Title
Service Support Assistant
Job Description
Service Support Assistant
Reports to
O&M Manager
Job Summary
Vanderlande is the global market leader in baggage handling systems for airports, sorting systems for parcel and postal services and Warehouse Solutions. Working within our customer site at Jeddah site, the Service Support Assistant will be responsible for all Site team requirement, and will be the focal point of support for the system and team members for all works related that would help complying with the service contract achievements!
Essential Functions (Job Duties and Responsibilities)
Handle administration as indicated by the service department.
Collection, control, recording and archiving of data / information (time accounting, order placement, order administration, invoicing)
Unburdening of department in administrative and other routine work
close contact with internal departments, service technicians and external parties to work smoothly.
Travel arrangement
Contacting and coordinating with All Airport authorities and security departments related to the service contract.
Being in charge for all security permits process and procedures with close following up of the concerned parties.
Updating and reporting for all new procedures and polices related to government regulations.
Handling phone, mail towards customer / subcontractor / supplier and other departments / stakeholders.
Administrative support of department.
Administrate, process and archive information and requests.
Assuring the site team following the regulations, instructions.
Being responsible for security systems process, procedures.
Researching potential vendors.
Prepare reports on Purchases.
Track orders and ensure timely delivery
Review quality of purchased products
Maintain updated records of purchased products, delivery information and invoices
Monitor stock levels and place orders as needed
Coordinate with warehouse staff to ensure proper storage.
Your Qualifications
Administrative education or any related!
Excellent verbal and oral skills in English language
Excellent verbal and oral skills in local language
Immune to stress
Precision in work
Good communicative skills
Service minded
Knowledge of MS Office
Priority for Saudi.
Skills-Abilities (Competencies)
Flexibility with time, able to shift priorities quickly based on staff and system needs
Team player.
Strong verbal and written communication skills
Customer and service oriented
Proactive and strong work ethic and initiative, who would like to grow and develop within the organization.
Working knowledge of computers and equipment
Ability to solve problems under pressure
Pro-active attitude towards process improvement
Ability to work independently
Taking the initiative
Cooperation
Accuracy
Flexibility/Adaptability
Results Oriented
Well Organized
Ownership
Other Requirements
Must be able to attain and sustain an Airport ID Badge
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